Violencia o maltrato

“Acción u omisión que causa daño físico o psicológico” a las demás personas; se patentiza a través del maltrato o trato indigno entre los seres humanos.​

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Maltrato psicológico

“Acción u omisión cuyo propósito es degradar o controlar las acciones, comportamientos, creencias y decisiones de la persona, por medio de intimidación, manipulación, amenaza directa o indirecta” (Altamirano, 2016, p. 26).​

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Conflicto

Es inherente a las relaciones que establecemos los seres humanos y hace alusión a todo tipo de desacuerdo que, como lo afirma Aguilar (2019), “atenta contra nuestros derechos (…) y contra nuestra integridad” (p. 7). ​

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La violencia es consecuencia del manejo inadecuado del conflicto. Es natural que los seres humanos disientan unos a otros y, por consiguiente, se requiere de acuerdos que permitan la convivencia en sociedad.

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​Desacuerdo inherente a las relaciones humanas

​Se soluciona con acuerdos.

Comunicación humana

“Es hacer a otro partícipe de lo que uno tiene’ (…)  Se entiende como el proceso por el que se trasmite y recibe una información” (Márquez, Cedeño y Mejía, 2015, p. 218).

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“La comunicación es el medio de expresión de la incompatibilidad de intereses que genera un conflicto, así como también de su posible resolución” (p. 70). La comunicación es una habilidad perfectible. 

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​Transmisión y recepción de información

Comunicación humana

Comunicación Asertiva

“Habilidad verbal para expresar deseos, opiniones (...), sentimientos positivos y negativos, así como la defensa de derechos e intereses (…), respetándose a sí mismo y a los demás durante las relaciones interpersonales" (Rivera, 2016, p. 28).

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“Es un comportamiento comunicacional maduro en el que la persona no agrede ni se somete a la voluntad de otras personas” (Orellana, 2012, p. 23). La comunicación asertiva contribuye a la sana convivencia puesto que pone en equilibrio los dos extremos nocivos: la comunicación pasiva y la comunicación agresiva.

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Estilos de comunicación

Comunicación Asertiva

Asertividad comunicacional

"La asertividad es la habilidad de expresar tus pensamientos, sentimientos y percepciones, de elegir cómo reaccionar y de hablar por tus derechos cuando es apropiado” (p. 12).  Nada más incómodo e infeliz que no encontrar la manera de expresar lo que se siente o lo que se piensa porque ello produce resentimiento, frustración y agresividad.​

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Paulo Forero

Isidoro Rolón