ITT Primary Assignment - Troubleshooting Audio Issues(hybrid)
Presentation
•
Mathematics
•
Professional Development
•
Hard
Training @ TSG
FREE Resource
18 Slides • 11 Questions
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Open Ended
What is meant by ‘Troubleshooting Audio Issues’?
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Multiple Choice
Identify the issue shown in the slide.
Tutor can't hear student
Student can't hear tutor
No audio
Sound dropped once
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9
Multiple Choice
Which of the following, is an important practice the tutor must follow when troubleshooting an audio issue such as "Student can't hear tutor" ?
The tutor and student both can communicate using the chat.
The tutor should encourage the student to speak, while the tutor uses the chat to communicate.
The tutor should encourage the student to use the chat while the tutor speaks in order to communicate.
The tutor could ask the student to inform the adult to fix the audio issue.
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11
Multiple Choice
Which troubleshooting slide would work best to help solve "Student can't hear tutor" ?
Check Volume
Check Mic
Adult
Mic Dismissed
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13
Multiple Choice
Identify the issue shown in the slide.
Student can't hear tutor
No Audio
Tutor can't hear student
Sound dropping throughout
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15
Multiple Choice
Which of the following, is an important practice the tutor must follow when troubleshooting an audio issue such as "Tutor can't hear student" ?
The tutor and student both can communicate using the chat.
The tutor should encourage the student to speak, while the tutor uses the chat to communicate.
The tutor should continue to talk as the student can hear them. Encourage the student to use the chat box to communicate with the tutor.
The tutor could ask the student to inform the adult to fix the audio issue.
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17
Multiple Select
Which troubleshooting slide would work best to help solve "Tutor can't hear student" ?
Mic Blocked
Check Mic
Adult
Mic Dismissed
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Multiple Choice
Identify the issue shown in the slide.
Student can't hear tutor
Tutor can't hear tutor
No audio
Sound dropping throughout
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Multiple Choice
What should a tutor do, if the student hasn't logged into the session using chrome?
Continue with the session regardless.
Kindly request the student to close their browser and log back in using chrome.
The tutor can log in to the session through the same browser the student is using.
End the session since you are very likely to face audio issues.
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Multiple Select
When can you make use of the "Call the adult slide" ?
When the student requires assistance in solving the audio issue
When the student is disruptive in the session and is not willing to pay attention
To end the session when facing audio issues
To help student work out difficult questions during sessions
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Open Ended
If you have any questions about 'Troubleshooting Audio Issues', please add them here.
We will answer those questions for you during the training.
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