
English for Call Center - Tools & Equipment
Presentation
•
English
•
Professional Development
•
Medium
Ana Dávila
Used 2+ times
FREE Resource
6 Slides • 27 Questions
1
Hope you're doing amazing!!
By Ana Dávila
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Today we're going to review some Vocabulary related to the tools, equipments and Call Center area.
----> Let's start !!!
by ana davila
Tools & Equipment
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Draw
Draw a Calculator
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Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
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Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
7
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
8
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
9
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
10
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
11
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
12
Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
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Fill in the Blanks
What is this?? (please write your answer ALL in lowercase letters)
Type answer...
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Now let's review some places that you can find on the inside of a call Center!
by ana davila
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Multiple Choice
What is a breakroom?
intended for general employee usage
a place where new visitors to a building stop first
a place where employees can socialize or eat
a place with an employee's desk and computer
the department responsible for the safety of a building
16
Multiple Choice
What is a common area?
intended for general employee usage
a place where new visitors to a building stop first
a large room where meetings take place
a place with an employee's desk and computer
the department responsible for the safety of a building
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Multiple Choice
What is a conference room?
intended for general employee usage
a place where new visitors to a building stop first
a large room where meetings take place
a place with an employee's desk and computer
the department responsible for the safety of a building
18
Multiple Choice
What is a reception?
intended for general employee usage
a place where new visitors to a building stop first
a large room where meetings take place
a place with an employee's desk and computer
the department responsible for the safety of a building
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Multiple Choice
What is a security?
intended for general employee usage
a place where new visitors to a building stop first
a large room where meetings take place
a place with an employee's desk and computer
the department responsible for the safety of a building
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Multiple Choice
What is a workstation?
intended for general employee usage
a place where new visitors to a building stop first
a large room where meetings take place
a place with an employee's desk and computer
the department responsible for the safety of a building
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Fill in the Blanks
A(n) open plan/cubicle gives employees privacy in their work.
Type answer...
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Fill in the Blanks
Rows of desks can be arranged to form a(n) aisle/fire exit.
Type answer...
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Fill in the Blanks
A(n) open plan/cubicle office promotes employee interaction.
Type answer...
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Fill in the Blanks
A(n) aisle/ fire exit leads from the inside to the outside.
Type answer...
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Open Ended
Listen and answer the question!
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Draw
Listen and draw...
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Reading an E-mail
Hello Raymond, I reviewed the call center inventory. We have extra computers, keyboards, and mice. We don't need to order any of these. I don't think we need any more notepads either. We have plenty of calculators right now. Don't order any unless they are on sale. I definitely need you to order a new whiteboard. The one we have now is really old and dirty. We also need new phones and headsets for the terminals. Also, can you get prices on new display monitors? I'd like to get one. However, I don't know if we have the budget for it. Thanks. Julie
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Multiple Choice
Reading comprehension questions: What is the purpose of the email?
to tell new employees what equipment to bring
to determine which equipment is the most expensive
to review what equipment needs to be ordered
to describe equipment maintenance procedures for a call center
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Multiple Choice
Reading comprehension questions: Which of the following equipment is NOT needed?
keyboards
headsets
phones
a whiteboard
30
Multiple Choice
How do you say: siga derecho
turn right
straight
go straight
go right
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Multiple Choice
How do you say: siga hasta que se tope con la calle principal
Keep going till main street
keep straight until main street
go right until principal street
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Multiple Choice
How do you say: gire a la derecha
turn right
straight
turn left
go right
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Hope you're doing amazing!!
By Ana Dávila
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