ITIL 4 Study Aid Practices - Continual Improvement
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Professional Development
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Professional Development
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Caryn Sarnicki
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3 Slides • 2 Questions
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ITIL 4 Study Aid Practices - Continual Improvement
By Your ITIL 4 Foundation Trainers
2
Multiple Choice
Which of the following statement(s) is/are CORRECT about continual improvement roles and responsibilities?
A. Everyone participates in continual improvement
B. A leadership team prioritizes all improvement initiatives
C. A continual improvement team leads efforts and advocates practice across the organization
D. Both A and C
3
Multiple Choice
Where are improvement opportunities recorded?
A. Service value system
B. Continual improvement register
C. Product backlog
D. Continual improvement team meeting minutes
4
Where are we now?
Take action
Evaluate metrics and KPIs
Business vision, mission, goals and objectives
How do we get there?
How do we keep the momentum going?
Reinforce new methods
Define measureable targets
Answer Bank:
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5
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ITIL 4 Study Aid Practices - Continual Improvement
By Your ITIL 4 Foundation Trainers
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