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Leadership Challenges and Conflict Resolution

Immersion​- Grade 12

O​bjectives:

​At the end of the lesson, the students should be able to:

​a. identify the different strategies in resolving conflict;

b. demonstrate healthy ways to manage or resolve conflict; and

c. ​value the importance of conflict resolution in effective group management.

3 CONCEPTS OF CONFLICT SITUATION​

POSITIONS​

- a way of looking at or considering things

- for every position, there is an opposite one.

3 CONCEPTS OF CONFLICT SITUATION​

POSITIONS​

- a way of looking at or considering things

- for every position, there is an opposite one

ASSUMPTIONS​

- is something that you assume to be the case, even without proof

- people ‘s positions are often fed by underlying assumptions

3 CONCEPTS OF CONFLICT SITUATION​

ASPIRATIONS​

- a desire or ambition for which someone is motivated to work very hard

- the underlying aspirations that feed our positions hold the key to harvesting the gift of conflict

- disputes are resolved

- minimize interpersonal issues

- produce better business outcomes

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​Five Styles of Conflict Management

​Competing

​Avoiding

​Accommodating

​Collaborating

​Compromising

​Competing

- rejects compromise

- involves not giving in to others' viewpoints or wants.

- does not back down

- used when a person has to take quick action or handle vital issues​

​accommodATING

​accommodATING

​- putting the other parties' needs before one's own.

- You allow them to ‘win’

- "self-sacrifice"

​avoidING

​- aims to reduce conflict by ignoring it

-the goal is to "delay"

- you do not satisfy your concerns or the concerns of the other person.​

​- "compromise"

- seeks to find the middle ground

- known as a lose-lose situation

-each party’s needs and wants are considered

- win-win solution

- parties sitting down together, talking through the conflict, and negotiating a solution together.

COLLABORATING​

COMPROMISING

- involvement of a third party to support and help those involved in a conflict to find a resolution

- reach an agreements

- parties involved work out their own agreement​

NEGOTIATION​

MEDIATION​

recitation time!!

This style is mostly used to preserve harmony and avoid longer arguments or disruptions.​

What conflict management style are you going to use when you want to achieve temporary settlements on complex issues?

​

This style aims to let people cool down, reduce tensions to a productive level, and regain perspective and composure.

​

A conflict management style where you merge the insights of people with different perspectives on a problem.

You use this style on issues vital to the team's welfare when you know you're right. ​

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