• Understand how pre-authorizations work

• Identify fraudulent transactions ​

• Discuss best strategies for quality customer service

• Explain concepts in detail

• Identify where key resources can be located to support your success in your role ​

Objectives

Replace this text with your body text.

​Duplicate this text as many times as you would like.

Outcome

Outcomes and Objectives

• pre-authorizations

• fraud ​

• incorrect charges

• ​return labels

• mis​sing items

• ​E24 investigations

• Canada Post Investigations ​

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Today, we covered:

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Group Activity

Poster Presentations

​In small groups, you will be tasked with creating a poster presentation on one of the topics covered today. This poster can be used as an infographic on-the-job resource that you and your colleagues can rely on.

• Group One: pre-authorizations

• Group Two: fraud ​

• Group Three: incorrect charges

• ​Group Four: return labels

• Group Five: mis​sing items

• ​Group Six: E24 investigations

• Group Seven: Canada Post Investigations ​

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Groups:

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Requirements:

• be creative!

• include both text and picture - audio option?

• one page max (poster)

• hyperlinks to key resources

• online accessible (Google docs, Canva, etc.)

Thirty minutes to create the poster - go!

Identify one speaker in your group to present the poster and share how to best use it with the rest of the workshop. ​

Q&A​

​Questions and comments before we break!