Management Week 1 Review ( Chapter 1)

A desired future outcome that a firm hopes to achieve is called a goal.

Managers between the lowest level

and top levels of the organization who

manage the work of first-line managers

Groups of people who work together to achieve a set of goals are called a(n):

What are the 3 common characteristics of Organizations

Doing things right, or getting the most

output from the least amount of inputs

Southwest Airlines’ mission is “dedication to the highest quality of Customer

Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.” Is it Efficiency or Effectiveness?

The people who work in an organization are considered:

Managerial roles that involve people and

other duties that are ceremonial and

symbolic in nature

Managerial roles that revolve around

making choices

Managers need three critical skills in managing , which of the following is not one of those skills:

The ability to work well with other people

individually and in a group

Using these skills, managers see the

organization as a whole, understand the relationships among various subunits,

and visualize how the organization fits into its broader environment.

All of the following are examples of "input resources" for an organization EXCEPT:

The administration of Whassamatta University recently bought new copiers that make copies much more quickly, taking up less of the secretaries' time. This is an example of an attempt to improve the organization's:

In what order do managers typically perform the managerial functions?

When a manager groups workers into departments based on the tasks that they

perform, this is called:

A manager takes responsibility for correcting an environmental problem that has been created by her company. This manager is acting in of the _______ role

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