​Making complaints and dealing with them

​:)

​Complaints are a part of our daily life, we use them in order to express ourselves and in today's class we're going to learn how make polite complaints and how to deal with them politely as well. Let's start! :)

​Now we have some common complaints which meanings are similar and these are to express inconvenience about a situation, without being rude.

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I'm afraid I have to make a complaint.

I'd like to make a complaint.

​I'm sorry to trouble you but...

​I'm sorry to have to say this but...

​Excuse me, there appears to be something wrong with...

​Making a complaint

​Apologizing

​Apologizing is very important to express our guilt about a mistake, a story or a situation that made someone feel bad. Examples:

​I'm sorry...

​I'm sorry to hear that...

​I apologize/ my apologies...

​I would like to apologize for...

​I apologize for the inconvenience.

​THANK YOU! :)