ITT Recorded Webinar Primary (2021): Interacting with adults/ Chat mode

Student finding it difficult to sort the audio issue independently

Student got all the answers incorrect

Student cannot recall what was done in the previous session

Student said they watched a movie during the weekend

Always remain professional and friendly

Have lengthy conversation with adults

Do not ask them to repeat even if you are not sure.

Ask the contact details of the adults, this will be useful in case if you need to convey any information about the student

Inform the adult to wait until you confirm it with your supervisor

End the session, keep the supervisor informed and make a note in the internal notes

Inform the adult that sessions cannot be ended early

Let the student leave 15 minutes early but you stay without ending the session until it is the time to end

Mention to the teacher that you'll mention this to the TSL support team, and then follow through on this.

Manually upload the LO the teacher requested and go ahead with that.

Mention that the suggested LO can be taught only after completing the LOs assigned for the day

Explain to the teacher that it is better that you decide what the student needs to work on since you are the tutor

Blame the student (or adult!) for any technical issues occurred from their end

Lose your patience if the student or adult are becoming frustrated

Apologise for any technical issues (even if it is not your fault), remain polite and positive

Take as much as time to solve the issue.

One way audio/no audio

When the tutor is not well

When the student prefers to use chat

High background noise from the tutor’s end

Tutor should use the chat while encouraging the student to speak

Tutor should speak while encouraging the student to use the chat

Both the tutor and the student should use chat

End the session as the audio is not working properly

Always ask open ended questions

Type all the explanations at once

Use shorter/closed ended questions

Use lengthy praises