English 5

​Answering the phone (informal)

• Hello. Matt here. (caller unknown)

• Hi, Jody. How are you?

• Hey, Justin. What's up?

Answering the phone (formal)

• Hello? Serena speaking. (caller unknown)

• John Sayles speaking. Who's calling, please? (caller unknown)

• Doctor Martin's office. May I know who's calling, please? (caller unknown)

• Thank you for calling Jeans Plus. Jody speaking.

• Hello Maria. Nice to hear from you.

• Hello Dr Jones. How can I help you?

• City Library. Kim speaking. What can I do for you, Robert?

​Introducing yourself

• Hey George. It's Lisa calling. (informal)

• Hello, this is Julie Madison calling.

• Hi. It's Angelina from the dentist's office here. (informal)

• Hello Sayoko. This is Alan calling from Big Boyz Autobody.

​Asking to speak with someone

• Hi. Is Nina there? (informal)

• Can you put Michael on? (informal)

• Can I talk to Josef? Tell him Marilyn's calling. (informal)

• May I speak to Mr. Green in the accounting department, please?

• Good morning. Is Dr Martin available, please?

​Connecting someone

• Just a sec. I'll get him. (informal)

• Hang on a moment. I'll see if she's in. (informal)

• One moment please. I'll see if he's available.

• Hold the line please. I'll put you through in a moment.

• Please hold while I put you through to the manager's office.

• All of our staff are busy at this time. Please hold for the next available person.

​Making a request

• Could you please repeat that?

• Would you mind spelling that for me?

• Could you speak up a little, please?

• Can you speak a little slower, please. My English isn't very good, I'm afraid.

• Could you let me know when she'll be in the office, please?

• Would you mind calling back in an hour? I'm in a meeting just now.

• Can you call again? I think we have a bad connection.

• Please hold for just a minute. I have another call.

• Please don't call this number again.

​Taking a message

• Can I take a message?

• Would you like to leave a message?

• Sammy's not in. I can tell him you called if you like. (informal)

• No, that's okay. I'll call him later. (informal)

• I'm sorry, but Lisa's not here at the moment. Can I take a message?

• I'm afraid he's stepped out. Would you like to leave a message?

• She's busy right now. Would you like her to return your call?

• He's in a meeting at the moment. Can he call you back when he's free?

• Fine. I'll let him know you called.

• I'll make sure she gets your message.