
BSBPEF201 Topic 3 Review
Presentation
•
Professional Development
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University
•
Practice Problem
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Easy
Barney Sinclair
Used 3+ times
FREE Resource
6 Slides • 7 Questions
1
by Barney Sinclair
2
Open Ended
What are some examples of effective communication skills?
3
speak clearly and choose words carefully
avoid jargon
explain thoughts, concerns and ideas in positive terms
be concise
allow time for your supervisor to respond and ask questions
ask for feedback
4
Poll
Are you good at active listening?
Yes
No
5
Open Ended
What does active listening include?
6
use eye contact
stop talking
listen
consider (think carefully)
paraphrase to show understanding
7
Poll
Which of these do you need to improve for active listening?
using eye contact
stopping talking
listening more carefully
consider (think carefully before replying)
paraphrasing to show understanding
8
Open Ended
Why is self assessment important?
9
ask yourself questions
try to be objective (take emotion out of it)
seek feedback from others
10
Poll
What is better? A growth mindset or a fixed mindset?
Growth
Fixed
11
What can I learn from this?
How can I improve my communication skills?
How can I manage the person or situation better next time?
12
Open Ended
What might a person with a growth mindset believe?
13
skills can be developed
brains and talent are only the starting point
positive and negative feedback provide opportunities to keep learning
by Barney Sinclair
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