EMAIL ETIQUETTE
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Professional Development
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Shoba Tawamany
Used 7+ times
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6 Slides • 9 Questions
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EMAIL ETIQUETTE
by Shoba Tawamany
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Multiple Choice
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Multiple Choice
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Multiple Choice
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Greetings are important as they convey personalization and set a professional tone
To address only by last name, with the exception of several races
Chinese names eg. Tan Boon Seng
Malay names eg. Ali Bin Ahmad
Indian names eg. Arjun s/o Muthusamy
Caucasian names eg. John Smith
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Multiple Choice
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An introduction should include 2 sentences, at the very most.
Thank you for your call.
It was a pleasure speaking to you earlier.
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Multiple Choice
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This paragraph contains the gist of the email
•Go straight to the point. Instead of, “We are sending you this email as we tried calling you earlier but there was no response”, write,
“We were unable to reach you earlier. Your reservation for 4 pax at The Black Swan on 27 June 2021, is confirmed”.
•Provide all necessary and important information related to the request
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Multiple Choice
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Multiple Choice
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Multiple Choice
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Proper formatting of emails is an important component.
Punctuations should be used correctly, and all sentences should end with a period.
Sentences should not be too long. Break them up into 2 sentences!
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Multiple Choice
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Ask yourself: is there a follow-up action you need the customer to do?
“Please call us at +65 6337 2484 to confirm your booking”
“Kindly provide us with the names of the other balls in your flight”
“Please reach out to us should you require additional assistance”
EMAIL ETIQUETTE
by Shoba Tawamany
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