Unit 5 Comm1001

• 5 elements related to emotions to consider:

• Physiological factors (e.g. heart rate increase)

• Nonverbal Reactions (e.g. facial expressions)

• Cognitive Interpretations (e.g. think self-talk)

• Reappraisal (e.g. re-thinking)

• Verbal Expression (e.g. talking).

The ability to understand and manage one’s own emotions and be sensitive to other’s feelings

• Recognize your feelings

• Emotional vocabulary

• Express multiple feelings

• Where & When to Express

• Accept responsibility

• Consider Communication Channel

• Facilitative emotions: Emotions that contribute to effective functioning"

• Debilitative emotions: Emotions that prevent a person from functioning effectively 

• Rumination: Dwelling persistently on negative thoughts that, in turn, intensify negative feelings

• Self-talk

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• monitior your emotional reactions

• note the activating event(s)

• record your self-talk

• reappraise your irrational beliefs

the emotional tone of a relationship between two or more individuals

• Impervious Responses - doesn’t acknowledge the other person’s message

• Interrupting

• Irrelevant Responses - an unrelated comment

• Tangential Responses - shift to a different topic

• Impersonal Responses - ex. clichés

• Ambiguous Responses - being deliberately vague

• Incongruous Responses - two contradictory messages, one is nonverbal

• get more specifics so you are clear on what the person wants you to do differently 

• Paraphrase the speakers ideas

• Ask about what the consequences are for your behaviour. 

• Ask if anything else is wrong

• If you can't ask for specifics try and guess

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an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals

• Avoiding: lose-lose 

• Accommodating: win-lose 

• Competing: win-lose 

• Collaborating: win-win

• Identify Your Problem and Unmet Need

• Make a Date

• Describe Your Problem and Needs

• Consider Your Partner’s Point of View

• Negotiate a Solution

• Follow Up the Solution

• July 25 @ 11:55pm

• 1) Unit 6 quiz closes

• 2) Simulation Role Play Due