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A. Seek to understand the circumstances that led to the action.

B. Let them know their action has a negative consequence

C. Calmly explain to your subordinate the best course of action

A. Make it on your own.

B. Delegate it to an appropriate team member.

C. Consult your subordinates for their expertise.

A. You believe in a “let it lie” policy and know a hands-off approach is best.

B. You personally invested in the success of your individual employees

C. You like to have a hand in everything and need to have the final say.

A. Listen to what they thought went well and congratulate them.

B. Hold off on congratulating them and let your incentive structure speak for itself.

C. Reinforce the behavior through acknowledgment and encouragement.

A. As long as they’re getting the job done, you’re happy.

B. They know what’s best for the organization.

C. Each has an opportunity to grow personally and professionally within their role.

A. You get to help someone realize their professional goals.

B. Everyone does their job correctly.

C. You get to spend conversing with others.

A. Open and communal.

B. Unrestrained and empowered.

C. Connected and family-oriented.

A. Howard Schult, CEO of Starbucks.

B. Ridley Scott, film director.

C. Bill Gates, co-founder of Microsoft and the Bill and Melinda Gates Foundation.