unhappy

happy

satisfying

big

feature and benefit selling

presenting the product

determining needs/ classifying the customer

none of the above

I'm presenting my company's story.

I'm asking questions.

The prospect is asking questions.

I'm dominating the conversation.

I have to describe all the products my company sells.

My job is to convince my prospect that they need what I'm selling.

I have lots of customers now so I don't need to convince anyone.

customers have personal contact with sellers

customers save on travelling costs

goods are sold at very low prices

sellers’ advertising costs are reduced