
Buying Motives
Presentation
•
Business
•
10th - 11th Grade
•
Practice Problem
•
Medium
Jennette Reece
Used 9+ times
FREE Resource
24 Slides • 18 Questions
1
Buying Motives
BMF
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Multiple Choice
When customers make purchases, they are actually buying the ___ that products offer.
prestige
services
benefits
features
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Multiple Choice
The reasons that cause people to purchase products are called
needs.
features.
wants.
buying motives
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Multiple Choice
When people make purchases on the basis of reason or logic, they are using ___ buying motives
rational
emotional
detached
patronaged
20
Multiple Choice
When customers buy on the basis of their feelings or impulses, they are using ____ buying motives
rational
emotional
detached
patronage
21
Multiple Choice
Customers purchase from one business rather than another because of ______ buying motives.
rational
emotional
patronage
impulsive
22
Multiple Choice
The concern for a product's durability can best be described as a(an) ____buying motive.
rational.
emotional
patronage
traditional
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Multiple Choice
Which of the following buying motives could best be described as emotional:
Accuracy
Group approval
Increased production
Quality of materials
24
Multiple Choice
Which of the following is a patronage buying motive
Desire for variety
The product's safety
State of health
Product assortment
25
Multiple Choice
A prospect who wants to buy tickets for a white-water rafting trip to experience the adventure of the rapids has _____ buying motives
rational
emotional
patronage
traditional
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Multiple Choice
Which of the following has the greatest influence on a customer's buying decision:
Emotional buying motive
Rational buying motive
Dominant buying motive
Patronage buying motive
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Multiple Choice
Why do salespeople attempt to determine prospect buying motives?
To gain confidence in their ability to sell
To complete successful sales transactions
To encourage the prospect to share personal information
To eliminate the prospect's underlying needs and wants
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Multiple Choice
By observing prospects' facial expressions you can learn
their mannerisms.
their socioeconomic status
to be empathetic with customers.
which selling points appeal to them.
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Multiple Choice
The salesperson who is trying to determine customers' buying motives should
offer a number of choices.
carefully explain each feature .
listen to the customer.
demonstrate the product.
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Multiple Choice
Which of the following would indicate to customers that the salesperson wants to listen:
Emphasizing with customers
Insisting on your own point of view
Assisting another customer
Interrupting customers' questions,.
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Multiple Choice
A statement such as "I understand why you feel that way" is a typical example of which of the following techniques:
Asking questions
Observing the customer
Listening to the customer
Showing interest in the customer
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Multiple Choice
The initial questions asked of a prospect should be based on the common buying motives for the good or service because prospects
can respond with a simple "yes" or "no."
often buy goods or services for similar reasons.
need to be able to answer your questions completely.
need to answer personal questions as soon as possible
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Multiple Choice
How do customers benefit from the effective use of buying motives in selling?
Their merchandise returns increase.
Their needs and wants are satisfied.
They become repeat customers.
They tell others about the business.
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Multiple Choice
Which of the following is a way that the effective use of buying motives benefits the business:
Income is increased.
Returns are increased.
Needs are satisfied
Wants are fulfilled.
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Buying Motives
BMF
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