
Adjustment Letters
Presentation
•
English, Professional Development
•
University
•
Medium
Thian Pik
Used 3+ times
FREE Resource
5 Slides • 12 Questions
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Adjustment Letters
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IMPROVEMENTS IN CUSTOMER SERVICE
I refer to your letter dated 27 February 2020 which you made several (1)____________ related to the functioning of our online registration facility, the (2)__________of space at the exhibition venue, the physical safety of the attendees, and the number of product leaflets. I (3)_____________ for your comments, which can help us improve our services in the future.
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Our online facility was working slowly because of (4)_________________________________________ to that webpage just before the registration deadline, which caused the server to (5)________________.
The hotel was (6)__________________________ for the large number of attendees due to the same situation: many visitors registering just before the deadline. These registrations caused the situation in which we booked a place which was (7)____________________ for a specialist exhibition rather than a large public event.
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To state it simply, we were (8)____________ by the enthusiastic response from the public. This resulted in (9)_____________________ conditions because we had (10)____________ the space required and the security officers were very busy trying to control the visitor flow.
As our resources were prepared for (11)_____________________________, we had also prepared a small number of information leaflets on the products, which should have been enough. Online copies of the leaflets are (12)_________________ at http://www.xint.com.ht/soundsystems2020/leaflets.htm.
For next year’s exhibition, we will prepare for a larger number of visitors. I hope you will come. I look forward to seeing you there.
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