WRITTEN COMMUNICATION

EMAILS

MEMOS

FORM

BUSINESS LETTERS

digital text message

direct and instant

fast, convenient, eco-friendly

more informal

can contain attachments-digital documents/photos

paper or electronic

should be brief and specific

doesn't contain salutations and greetings

contains contractions: you'll.. and imperatives: Be ready for...

conveys information from one person/department or office to another

booking forms and registration forms

customer data forms, contact forms

payment forms-invoices, bills

usually printed or online

you should fill them in and later submit if they are online

you should follow the instructions carefully

you can be required to write in block capitals

are formal means of communication

should be :

clear

correct

courteous

convincing

and complete

states the purpose of the letter

ex: I am writing to enquire about the camping holidays in Scotland.

main points giving specific details or information of the company or reques

ex: We would like to provide you with a self-catering apartment situated in the central location of our medieval city.

suggests the course of action , usually finishes with we look forward to hearing from you

ex:If you have any questions, do not hesitate to contact me.