Professional Skills
Presentation
•
Professional Development
•
9th - 12th Grade
•
Practice Problem
•
Medium
TERESA MARIE ROGERS
Used 35+ times
FREE Resource
11 Slides • 10 Questions
1
Professional Skills
Hard Skills vs Soft Skills
2
3
Multiple Choice
Which of the following is an example of a hard skill?
Being able to work well as part of a team
Knowing how to engage in appropriate small talk at a business social function
Having the ability to properly enter accounting transactions in QuickBooks
All of these
4
5
Multiple Choice
Abby knows that her soft skills will be evaluated during her job interview. Which of the following skills should she
practice in order to prepare for her interview?
Shaking hands appropriately
Exhibiting posture that shows confidence and professionalism
Speaking clearly and giving concise answers to interview questions
All of these
6
Team Development
7
Multiple Choice
A task force was formed to discuss ways to increase office productivity. The task force members had trouble at first but finally the tension subsided, roles became clear, and information began to flow between members. In what phase of team development is this task force?
Forming
Storming
Norming
Performing
8
Team Development
9
Multiple Choice
A team has been formed to decide how to expand the company's customer base. They are just starting to define their roles and responsibilities and are deciding how they will reach their goals. Tension is fairly high among group members. The team is in the ____ phase of team development.
forming
storming
norming
performing
10
11
Multiple Choice
What is the 4th step in the conflict resolution process?
Determine the barriers to the common goal
Discuss ways to meet the common goal
Agree on the best way to resolve the conflict
Establish a common goal for both parties
12
13
Multiple Choice
What is the 5th step in the conflict resolution process?
Establish a common goal for both parties
Determine the barriers to the common goal
Acknowledge the agreed solution and determine the responsibilities each party has in the resolution
Agree on the best way to resolve the conflict
14
15
Multiple Choice
What is the 1st step in the conflict resolution process?
Establish a common goal for both parties
Clarify what the disagreement is
Agree on the best way to resolve the conflict
Determine the barriers to the common goal
16
17
Multiple Choice
What is the 6th step in the conflict resolution process?
Discuss ways to meet the common goal
Establish a common goal for both parties
Agree on the best way to resolve the conflict
Acknowledge the agreed solution and determine the responsibilities each party has in the resolution
18
19
Multiple Choice
What is the 2nd step in the conflict resolution process?
Discuss ways to meet the common goal
Establish a common goal for both parties
Agree on the best way to resolve the conflict
Acknowledge the agreed solution and determine the responsibilities each party has in the resolution
20
21
Multiple Choice
What is the 3rd step in the conflict resolution process?
Discuss ways to meet the common goal
Establish a common goal for both parties
Agree on the best way to resolve the conflict
Acknowledge the agreed solution and determine the responsibilities each party has in the resolution
Professional Skills
Hard Skills vs Soft Skills
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