Post Certification Training

Yes

No

Determine how many weeks there are between date of call and the date the claim will end.

Under "Weeks remaining" on Basic Inquiry screen

Divide MBA balance by WBA

Divide MBA balance by weekly payment (WBA + dependent + FAC)

Filing an extension

Moving BYB into a different quarter

Qualifying for a "transitional" claim

Adding a Dependent

Yes

No

Backdating

Late Reporting

Feb 2 2020

Mar 29 2020

Dec 6 2020

Jan 2 2020

Yes

No

Yes

No

Select "Yes" for both claimant and employer, choose "print centrally"

Select "yes" for claimant, "no" for employer, then choose "print centrally"

Select "no" for claimant, "yes" for employer, then choose "print centrally"

Select "no" for both claimant and employer then choose "print centrally"

Enter the date and time on the interview screen

Enter the interview reason

We will not be scheduling interviews

Escalate the issue to deloitte

Hilight the issue and click "display"

Hilight the issue and click "select"

Click the # of the issue

We can't view this information

We can't

From ECF, click the checkbox, press "view details" then "recipients" then "print centrally"

From ECF, click the checkbox, press "vew details" then "re-index document"

When viewing the document, press "print centrally"