Prepare for Work in a Customer Engagement Environment #2

**Remember 1.5 is connected to Question 5 for Assessment Task One

Allowing operators and staff to collect information about a customer online , or get information through stored data.

It can separate customer information into various categories.

It can allow a salesperson to create an immediate relationship based on past information.

It allows sales to be customised according to previous records

**2.2 is related to Questions 9 and 10 for Assessment Task One**

Reporting Protocols describe the exact steps that need to be taken by a manager or supervisor to acknowledge, act on and provide feedback on reports submitted by team members.

To ensure that customers are served the same way each time, management should have in place an operations manual that includes customer/ sales engagement policies and procedures. 

In this way each customer service staff members will follow the same process when engaging and selling to customers