Nonverbal Communication

define and explain nonverbal communication

discuss major types of communication and the cultural differences

describe nonverbal symbols and culture shock

identify how to improve nonverbal communication

• most basic business colors navy, gray and tan (others green, gold and black)

• the darker the color, the higher the rank

• other accessories (artifacts) shoes, briefcase, college rings

If our expectations are met, we judge them favorably

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Expectations Violations Theory

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• according to the book, it is all intentional and non intentional messages that are NOT written, spoken or sounded.

• must consider the sender's frame of reference, cultural background and specific situation.

• technical level- these are behaviors that are easily spoken of by most citizens of a particular culture. (greeting a customer)

• formal level- rules for behavior are clearly stated, but not the reason for this behavior (the typical office hours 9-5)

• Informal Level-these rules are unconsciously learned by imitaiton.

People from different cultures use touch differently. Studies show someone from Puerto Rico tends to use touch more that someone from England. A firm handshake makes a good impression. Look at page 140

• Intimate

• Personal

• Social

• Public

How we are seated can play influence on whether people feel comfortable or welcomed