Chp 19 Hospitality Management Lesson

Which of the following is not one of the four basic duties of a manager?

The ____ is responsible for the entire operation of a single unit of a hospitality business.

The main goal of any business, and therefore any general manager, is to ____.

The number of repeat customers, or customers who come back again, is one way of determining customer satisfaction.

Budgets help a business to monitor spending and to make a profit.

Contains evaluations, job descriptions, payroll, and benefit records for every employee.

A(n) ____ is a manager who is responsible for making sure each employee does his or her job properly.

Worker with no previous work experience and few skills.

An employee review is...

The ____ is responsible for the health and safety of all guests and employees of a hospitality business.

Managers need delegation, motivation, communication, technical, technology, and organizational skills.

Managers must be able to use their own time efficiently as well as plan their workers’ time to get tasks completed efficiently.

In the _______ management style the manager shares the decision making with the employees.

Managers need delegation, motivation, communication, technical, technology, and organizational skills.